Customer Support Engineer I (Git)

TL;DR

Customer Support Engineer I (Git): Providing technical support for the hirify.global product suite with an accent on diagnosing complex issues, analyzing logs, and advocating for user needs. Focus on building AI-assisted internal tooling, maintaining documentation, and collaborating with engineering teams to optimize developer workflows.

Location: Must be based in the Americas West region or able to work hybrid in Scottsdale, AZ

Company

hirify.global is a leading developer experience platform serving over 40 million developers with AI-powered workflow orchestration and seamless integrations.

What you will do

• Respond to technical support requests across the hirify.global product suite.
• Reproduce and diagnose bugs, analyze log files, and document findings for engineering.
• Manage escalation pathways and collaborate with product teams on incident management.
• Help enterprise users optimize their development environments and Git workflows.
• Author and maintain technical help center documentation.
• Contribute to AI-assisted system development for internal use.

Requirements

• 3–5 years of Tier 2 or above technical support or help desk experience.
• Demonstrated ability to reproduce bugs, analyze logs, and document technical findings.
• Familiarity with Git concepts and version control workflows.
• Comfortable working across Windows, macOS, and Linux.
• Working knowledge of AI systems and tools like Claude or OpenAI.
• Must be based in the Americas West region or able to work hybrid in Scottsdale, AZ.

Nice to have

• Experience with Git hosting services like GitHub, GitLab, or Bitbucket.
• Familiarity with IDE clients such as VS Code or Cursor.
• Understanding of networking principles and cloud technologies like AWS.
• Bilingual skills.

Culture & Benefits

• Competitive compensation with annual performance-based increases.
• Flexible Paid-Time-Off policy and paid company holidays.
• Comprehensive health, dental, and vision insurance with employer cost-sharing.
• 401(k) retirement plan with company matching.
• Generous paid parental leave and growth/mentorship budgets.
• Modern, high-tech office environment for hybrid employees.