Enterprise Customer Success Manager (AI)

TL;DR

Enterprise Customer Success Manager (AI): Driving adoption, value, and revenue for hirify.global's largest customers by leading onboarding, designing success plans, and owning renewal conversations. With an accent on product expertise and a consultative approach to maximize Net Revenue Retention (NRR). Focus on mitigating risks, translating customer insights into product feedback, and developing expertise in hirify.global’s Time Automation and Data products.

Location: Hybrid (New York, NY; San Francisco, CA)

Salary: $150K – $220K OTE • Offers Equity

Company

hirify.global is an AI Time platform for professional services firms, transforming how organizations capture, analyze, and optimize their time.

What you will do

• Own the full post-sales relationship for a portfolio of hirify.global’s largest and most strategic customers—driving adoption, value, and revenue.
• Lead onboarding and education efforts, ensuring customers quickly ramp and engage with hirify.global’s core functionality.
• Drive adoption and usage by designing and executing tailored success plans aligned to customer goals and product capabilities.
• Own renewal conversations and timelines with customers, collaborating internally to structure and negotiate renewal terms.
• Identify and lead expansion opportunities, partnering with buyers and executive stakeholders to increase hirify.global’s footprint.
• Collaborate cross-functionally with Product, Support, Implementation, and Sales to deliver a cohesive and impactful customer experience.

Requirements

• 8+ years of experience in a Customer Success, Account Management, or related post-sales role in B2B SaaS.
• Experience working with complex, enterprise-level customers — navigating multi-threaded organizations and executive stakeholders.
• Proven experience owning and driving successful customer renewals, including managing timelines, commercial discussions, and stakeholder alignment.
• Strong track record of driving product adoption, customer engagement, and measurable value realization.
• Strong project management skills; ability to manage onboarding, training, and adoption initiatives across multiple accounts.
• Exceptional communication skills — comfortable engaging with both end users and executive sponsors.

Nice to have

• Experience supporting professional services, legal, or other complex industries.
• Familiarity with Customer Success tools (e.g., Gainsight, ChurnZero, Catalyst) and CRM systems (e.g., Salesforce).
• Experience driving adoption for AI-powered or data-driven SaaS products.

Culture & Benefits

• A smart, fun, collaborative, and inclusive team
• Great employee benefits, including equity and 401K
• Bi-annual, in-person company off-sites, in unique locations, to grow and share time with the team
• An opportunity to perform at your best while growing, making a meaningful impact on the company's trajectory, and embodying our core values: understanding your "why," dancing in the rain, being your whole self, and sanctifying time