Customer Success Manager (AI Infrastructure)

Location: Flexible: Remote or San Francisco. Visa sponsorship and relocation support available.

Salary: $160,000 – $200,000 + equity

Company

hirify.global is building the open superintelligence stack, aggregating global compute and providing an RL post-training stack for frontier-scale AI.

What you will do

• Manage enterprise customer portfolios end-to-end, focusing on adoption, retention, and expansion.
• Act as a technical partner for ML infrastructure teams to optimize cluster performance and capacity planning.
• Translate customer feedback into prioritized product and engineering requirements.
• Identify growth opportunities and partner with Sales on renewals and capacity expansion.
• Serve as the primary operational contact for usage, SLAs, and incident communications.

Requirements

• 3–6 years of experience in CS, TAM, or Solutions Engineering at cloud, AI, or ML infrastructure companies.
• Strong technical fluency in infrastructure architecture and ability to analyze performance dashboards.
• Commercial mindset with the ability to drive revenue growth and expansion.
• Excellent communication skills for explaining complex technical issues to various stakeholders.
• Must be comfortable with high speed and ambiguity in an AI-native environment.

Nice to have

• Experience at hyperscalers (AWS, GCP, Azure) or specialized cloud providers.
• Knowledge of GPU economics and compute consumption patterns.
• Familiarity with usage-based pricing and consumption-based contracts.
• Experience as an early Customer Success hire in a high-growth startup.

Culture & Benefits

• Competitive cash compensation and meaningful equity.
• Flexible work arrangement (Remote or San Francisco).
• Professional development budget and team off-sites.
• Opportunity to work at the forefront of open AI infrastructure.