Senior Strategic Customer Success Manager (AI)

TL;DR

Senior Strategic Customer Success Manager (AI): Managing strategic partnerships and value realization for enterprise customers in the Big Tech/AI vertical with an accent on executive alignment and measurable business outcomes. Focus on driving Net Dollar Retention (NDR), mitigating churn risk, and orchestrating cross-functional resources to ensure long-term customer success.

Location: Hybrid (San Francisco, CA)

Salary: $140K – $165K + Equity + Commission

Company

hirify.global is building the identity trust infrastructure for the digital economy to verify identities and stop fraud in real time.

What you will do

• Build trusted relationships with executives and operational stakeholders in Big Tech/AI organizations.
• Lead joint success planning to align customer goals with solution capabilities and measurable business outcomes.
• Conduct executive business reviews (EBRs) to provide data-driven updates on ROI and roadmap alignment.
• Monitor account health, identifying risks early to mitigate churn and improve Net Dollar Retention (NDR).
• Manage critical escalations with urgency and transparency, partnering with internal stakeholders to remove friction.
• Mentor junior teammates and channel customer feedback into product innovation and roadmap direction.

Requirements

• Experience as a strategic advisor and executive partner for high-value enterprise customers.
• Proven ability to lead impactful executive business reviews and governance forums.
• Capability to analyze adoption signals and connect them to business ROI.
• Must be based in or able to work in a hybrid model in San Francisco, CA.

Culture & Benefits

• Total rewards package including base salary, equity, and annual bonus or commission.
• Opportunity to solve complex problems with high impact for businesses and governments.
• Culture of ownership, critical thinking, and high performance with a high bar for excellence.
• Equal opportunity employer valuing diversity in all its forms.