Senior Technical Account Manager (AI)

TL;DR

Senior Technical Account Manager (AI): Leading enterprise onboarding and strategic account management for a voice dictation and agentic AI platform with an accent on ROI reporting and technical advisory. Focus on driving successful POCs, triaging engineering issues, and building scalable systems for proactive customer success.

Location: Hybrid (San Francisco or New York)

Salary: $115K – $145K

Company

hirify.global is developing a context-aware AI voice dictation platform and agentic framework to make device interaction as effortless as talking to a friend.

What you will do

• Lead enterprise onboarding and pilot programs with measurable ROI
• Manage a high-value book of business, serving as a technical and strategic advisor
• Partner with engineering to triage and communicate customer-reported issues
• Drive ROI reporting, executive business reviews, and expansion conversations
• Build scalable systems for proactive issue management and communication
• Mentor mid-market TAMs and support engineers on process and delivery

Requirements

• 5–7+ years of experience in enterprise TAM, customer success, or technical support roles
• Proven track record of leading pilots or POCs through successful procurement
• Experience managing complex, multi-stakeholder relationships
• Analytical mindset for tracking key customer metrics and designing ROI presentations
• Strong technical acumen to bridge product capabilities with customer outcomes
• Must be based in or able to relocate to San Francisco or New York

Culture & Benefits

• Generous equity grant and 401k matching
• Relocation bonus
• Comprehensive health, vision, and dental insurance
• High-agency environment valuing open communication and user obsession
• Opportunity to work with a fast-growing AI startup with significant VC backing