Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing and scaling the adoption of AI Agent products for large enterprise customers with an accent on strategic relationship building and value realization. Focus on designing customer playbooks, accelerating onboarding time-to-value, and translating customer feedback into product roadmap improvements.

Location: Hybrid (Must be based in or near Orange County, Denver, or San Francisco)

Salary: $150,000 – $180,000 (Base + Variable)

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A venture-backed AI startup revolutionizing the future of compensation through a real-time intelligence platform for enterprise teams.

What you will do

• Lead structured onboarding for enterprise customers to accelerate time-to-value for AI Agent products.
• Drive ongoing product adoption by identifying underutilized features and leading optimization initiatives.
• Develop strategic relationships and create customer playbooks mapping AI capabilities to high-impact business use cases.
• Collaborate cross-functionally with Sales, Product, and Engineering to translate customer feedback into actionable product insights.
• Act as a strategic advisor to C-suite and senior executive stakeholders to ensure long-term value.

Requirements

• 3+ years of experience in Customer Success Management, Account Management, or Solutions Consulting.
• Familiarity with AI products, including agents and LLMs, and their real-world applications.
• Experience designing customer programs, playbooks, or onboarding processes from the ground up.
• Proficiency with analytical tools such as Excel or Google Sheets.
• Must be based in or able to work hybridly from Orange County, Denver, or San Francisco.

Nice to have

• Previous experience in Compensation, Total Rewards, or HR analytics within a B2B SaaS environment.
• Deep understanding of compensation elements (base, incentives, equity) and HR systems.
• Proven track record of influencing product roadmaps via customer feedback.
• Experience working directly with C-suite and senior executive stakeholders.

Culture & Benefits

• Venture-backed startup environment emphasizing transparency, ownership, and continuous learning.
• Collaborative team culture that prioritizes in-person work where possible.
• Competitive compensation package including base salary, variable pay, and equity.
• Opportunity to work with a high-profile client base including NVIDIA, OpenAI, and Stripe.