Senior Outsourced Operations Manager (Fintech)

TL;DR

Senior Outsourced Operations Manager (Fintech): Managing and scaling virtual card operations across multiple BPO sites with an accent on vendor performance, operational efficiency, and process standardization. Focus on driving measurable outcomes through data-driven insights, cross-functional collaboration, and rigorous operating rhythms.

Location: Must be based in the United States

Salary: $87,400 – $128,500 USD (based on geographic zone)

Company

hirify.global is a leading fintech company empowering businesses by replacing outdated financial processes with innovative automation tools.

What you will do

• Drive operational performance across multiple BPO sites and hold partners accountable to KPIs.
• Develop and lead rigorous operating cadences, including weekly, monthly, and quarterly business reviews.
• Analyze dashboards and escalations to design and execute performance improvement plans.
• Standardize and maintain SOPs to ensure consistency across all card operations.
• Partner with Workforce Management to forecast headcount needs and ensure contract adherence.
• Lead cross-functional initiatives to improve customer and virtual card experiences.

Requirements

• Must be based in the United States
• Bachelor's degree in a quantitative field.
• 3+ years of experience managing cross-functional stakeholders.
• 3+ years of experience working with SQL.
• 1+ years of experience working with Python.
• Experience with data visualization tools like Tableau.
• Strong understanding of operational efficiency and vendor management best practices.

Culture & Benefits

• 100% paid employee health, dental, and vision plans.
• 401(k) retirement plan with company contributions.
• Flexible time off and 11+ observed holidays.
• Employee Stock Purchase Program.
• Wellness and fitness initiatives.
• Comprehensive life and disability insurance coverage.