Strategy & Operations (Support/Implementation)

TL;DR

Strategy & Operations (Support/Implementation): Scaling customer operations and the end-to-end support experience for a mobile connectivity platform with an accent on implementation, data-driven optimization, and product feedback. Focus on designing support motions, running root cause analyses on activation funnels, and leveraging AI to automate internal workflows.

Location: Hybrid; regular attendance in one of the company hubs (US or Europe) is required, along with occasional travel for workshops and off-sites.

Salary: $140,000 - $190,000

Company

hirify.global is building an operating system for mobile services that enables tech companies to effortlessly embed global connectivity into their products.

What you will do

• Lead customer implementations from kickoff to go-live, scoping support models and aligning internal teams.
• Act as the primary point of contact for customers across pre-sales, implementation, and post-launch phases.
• Analyze activation funnels and performance data to identify degradation patterns and provide actionable recommendations.
• Translate field insights into structured feedback for Product and Engineering teams to improve the platform.
• Integrate AI tools into daily workflows to automate recurring tasks and prototype internal tooling.
• Develop scalable runbooks and documented workflows to accelerate future customer deployments.

Requirements

• 4+ years of experience in strategy & operations, bizops, management consulting, or technical account management.
• Proficiency with AI tools for analysis, automation, and building internal tooling as a core part of the working stack.
• Ability to run SQL, manage complex spreadsheets, and work with BI tools to translate data into business decisions.
• Technical curiosity and ability to understand API documentation and system architectures.
• Experience managing relationships with executive-level customer stakeholders.
• Must be able to work from one of the company hubs (US or Europe) on a regular basis.

Nice to have

• Experience in telecoms, fintech, or B2B SaaS.
• Background in customer-facing implementation or technical account management.
• Proven track record of building internal tooling or automated workflows using no-code or AI tools.

Culture & Benefits

• Competitive compensation and stock options.
• In-person collaboration culture with home-inspired workspaces.
• Stipends for home office setup and a dedicated budget for learning and development.
• Free phone and international data plan.
• Bi-annual company off-sites (hirify.global Republic).