Manager Client Services (Market Research)

TL;DR

Manager Client Services (Market Research): Managing Team Leaders and Project Managers to deliver quantitative online and digital market research services with an accent on team workload optimization and client relationship management. Focus on improving delivery processes, monitoring KPI data, and providing professional development for staff leaders.

Location: Fully Remote (Ontario, Canada)

Company

hirify.global is a global leader in first-party data and market research services.

What you will do

• Manage Team Leaders and Project Managers, overseeing workload and assignment flow to ensure efficient delivery.
• Maintain and grow client relationships to meet expectations for market research data and services.
• Monitor and report on key performance indicators (KPIs) to senior leadership.
• Provide training, fair performance assessments, and measured feedback to foster team growth.
• Communicate company strategy and direction to teams to drive operational success.
• Identify and implement process improvements to ensure client services remain best-in-class.

Requirements

• Minimum 5 years of recent experience in quantitative online and digital market research, including survey design and sampling.
• At least 2 years of progressive management experience of complex operational functions in matrixed environments.
• 5+ years of experience in a professional business environment.
• 5+ years of project management experience.
• Must be based in Ontario, Canada.