Product Delivery Manager (Fintech)

TL;DR

Product Delivery Manager (Fintech): Leading client onboarding projects and shaping the user experience of an enterprise software platform with an accent on implementation lifecycles and client relationship management. Focus on translating client feedback into product improvements and ensuring seamless integration with enterprise systems.

Location: Must be based in Canada (Hybrid/Remote)

Salary: CAD 100,000–140,000

What you will do

• Lead end-to-end client onboarding, gathering requirements and designing tailored solutions using existing platform features.
• Manage the implementation lifecycle, coordinating with developers and designers to remove bottlenecks and ensure timely delivery.
• Serve as the primary client liaison during onboarding, managing communications, escalations, and partnerships with Customer Success teams.
• Oversee project scope, contracts, and enterprise configurations to ensure successful integration with client systems.
• Collaborate with product teams to implement UX/UI improvements based on client feedback and usage metrics.
• Champion continuous improvement initiatives to align platform functionality with evolving business needs.

Requirements

• Several years of experience onboarding enterprise software solutions or in a client-facing delivery role.
• Strong project management skills with a proven ability to oversee timelines, deliverables, and stakeholders.
• Excellent communication, presentation, and interpersonal skills.
• Knowledge of the wealth management or financial services industry is required.
• Must be based in Canada.

Nice to have

• Technical aptitude and familiarity with enterprise software systems for better collaboration with development teams.

Culture & Benefits

• Competitive base salary with potential variable pay and performance-based incentives.
• Comprehensive benefits package, including healthcare and flexible time off.
• Flexible remote work arrangement with opportunities for periodic in-person collaboration.
• Collaborative, trust-based work culture that values respect, innovation, and professional development.