Business Relationship Manager 3

TL;DR

Business Relationship Manager 3: High-level relationship management with clients during professional services engagements or outsourced IT solutions with an accent on client satisfaction, communication, and growth opportunities. Focus on creating SLAs/OLAs, assessing strategic outcomes, aligning IT services, and monitoring business goals.

Location: Durant, OK, United States (40/60 onsite/remote)

Company

hirify.global, a tribal nation providing IT services and solutions.

What you will do

• Serve as primary contact to executive leadership for technology service improvements and relationship management.
• Create IT services SLAs/OLAs and report breaches to business and IT executives.
• Assess strategic outcomes and provision IT solutions accordingly.
• Participate in strategic planning to align IT with business needs.
• Conduct interviews with executives to ensure customer satisfaction and review service improvements.
• Monitor service measurements, strategic goals, and report negative trends.

Requirements

• Bachelor’s Degree in Business Administration, Computer Technology, or equivalent with 4+ years related experience; seven years of related business experience building relationships.
• Collaborate on IT solutions or business development.
• Familiar with project management and implementation processes.

Culture & Benefits

• Full-time Monday-Friday 8:00AM-4:30PM schedule.
• 40/60 onsite/remote work arrangement.
• Weekly Earned Wage Access option.