Senior Revenue Strategy & Operations Manager (SaaS)

TL;DR

Senior Revenue Strategy & Operations Manager (SaaS): Defining the strategy behind customer retention and account growth with an accent on Gross and Net Revenue Retention (GRR/NRR). Focus on driving strategic initiatives, conducting advanced market analysis, and improving GTM operational efficiency.

Location: Hybrid in New York, US

Salary: $218,000–$295,000 USD

Company

hirify.global is an AI-first digital analytics platform that helps companies understand user behaviors and track overarching success metrics through a combination of product and web analytics.

What you will do

• Drive strategic initiatives to engage, retain, and grow the customer base.
• Conduct advanced market, customer, and product analyses to identify whitespace opportunities and guide resource allocation.
• Own and evolve the reporting framework for sales and post-sales KPIs to shape post-sales strategy.
• Act as a strategic thought partner to GTM leadership to inform key decisions and priorities.
• Provide operational support to the Sales organization by identifying bottlenecks and implementing scalable solutions.
• Collaborate cross-functionally with Product, Sales, Finance, and Marketing to ensure alignment on customer outcomes.

Requirements

• 4+ years of experience at a top-tier Management or Strategy Consulting firm.
• 2+ years of operating experience in Corporate Strategy, Business Operations, or Sales Strategy within a B2B SaaS organization.
• Proven experience defining and operationalizing GTM Strategy with a focus on retention and expansion metrics (GRR, NRR).
• Strong project management experience and ability to effectively prioritize tasks under deadlines.
• Track record of collaborating with cross-functional partners to execute complex projects.
• Outstanding written and oral communication skills.

Nice to have

• Working knowledge of SFDC, including Reporting and Record Management.
• Proficiency in modeling and analyzing complex and large data sets.
• Demonstrable passion for the data analytics industry.

Culture & Benefits

• Comprehensive Medical, Vision, and Dental care.
• US-specific benefits including 401(K) and pre-tax options.
• Generous vacation policy and additional company holidays.
• Mental wellness benefits and enhanced parental leave.
• Volunteer time off and a culture based on bold bets and candid connection.