Senior Business Systems Manager (Customer Lifecycle)

TL;DR

Senior Business Systems Manager (Customer Lifecycle): Owning and optimizing the customer lifecycle technology stack, primarily Salesforce and Zendesk, with an accent on retention and expansion outcomes. Focus on designing AI-powered system integrations, managing complex cross-functional programs, and aligning technical architecture with business goals for CS and Support.

Location: Remote within the United States (Visa sponsorship not available)

Salary: $129,000 - $162,000 USD per year

Company

hirify.global powers more than 300,000 websites globally via its WebOps platform for WordPress, Drupal, and Next.js.

What you will do

• Develop and maintain the systems roadmap for Customer Success, Support, and Professional Services, focusing on Salesforce and Zendesk.
• Lead large-scale, cross-functional programs to remove barriers between CS, Support, Finance, and RevOps.
• Act as the authoritative systems voice for leadership, translating ambiguous business problems into clear technical direction.
• Manage platform vendor relationships from procurement and contract review through performance management.
• Define KPIs, build dashboards, and establish governance standards for customer lifecycle systems.
• Drive meaningful AI integration across the post-sale motion to improve customer health outcomes.

Requirements

• 7+ years of experience managing enterprise SaaS platforms in a business systems or revenue operations capacity.
• Deep hands-on expertise with Salesforce (Service Cloud and/or Sales Cloud) and Zendesk (Support, Guide, Talk, Sell).
• Experience with Customer Data Platforms (CDPs) and customer health scoring tools.
• Demonstrated AI fluency and experience implementing AI-powered tooling in a business systems context.
• Must be based in the United States; Visa sponsorship is not available.
• Strong command of requirements documentation, UAT, and release management practices.

Nice to have

• Salesforce (Administrator, BA, Platform App Builder) or Zendesk certifications.
• Experience with integration tooling such as Workato or Boomi.
• Knowledge of Agile/Scrum delivery methodologies.
• Experience working with Claude or Claude Code in a business systems context.

Culture & Benefits

• Industry competitive compensation and equity plan.
• Flexible time off, sick days, and 13 paid holidays.
• Comprehensive medical, dental, and vision insurance.
• Paid parental leave and family planning benefits.
• Monthly allowance for wellness, reading, and LinkedIn Learning access.
• Remote-forward culture with available workspace in San Francisco and Chicago.