Real Estate Admin (Proptech)

TL;DR

Real Estate Admin (Proptech): Managing daily operations, client communications, and transaction files for a luxury US real estate brokerage with an accent on CRM data entry and transaction coordination. Focus on handling high-volume inbound calls, qualifying leads, and ensuring documentation accuracy using DocuSign.

Location: Remote. Working hours: 9:00 AM - 5:00 PM Arizona Time (MST/Phoenix Time)

Company

An outsourcing provider staffing for a luxury real estate brokerage specializing in high-end residential properties across the United States.

What you will do

• Handle incoming calls from agents to provide property information and necessary documentation.
• Verify and qualify leads for property showings and maintain accurate data in the CRM system.
• Manage transaction files, verify completeness, and route documents for signature via DocuSign.
• Coordinate logistics for property signage installation and removal with external vendors.
• Address client complaints and de-escalate concerns to ensure high levels of satisfaction.
• Prioritize urgent client needs and listing inquiries while managing ongoing administrative workflows.

Requirements

• Proven experience in real estate administration or as a real estate assistant.
• Strong customer service background with the ability to handle complaints professionally.
• Proficiency with CRM systems, DocuSign, and general office software.
• Excellent written and verbal English with a professional phone presence for luxury clients.
• Ability to work 9:00 AM - 5:00 PM Arizona Time (MST).
• Previous experience supporting U.S.-based clients is strongly preferred.

Nice to have

• Experience as a virtual assistant within a real estate environment.
• Familiarity with US real estate disclosure requirements and transaction documentation.
• Flexibility to provide weekend coverage for business operations.
• Experience supporting luxury real estate teams or fast-paced sales environments.

Culture & Benefits

• Permanent work-from-home arrangement.
• Independent Contractor relationship (B2B).
• Opportunity to work within the high-end luxury residential real estate market.
• Potential for flexible scheduling (transition to Thursday-Monday).