DC Client Relationship Executive (Fintech)

TL;DR

DC Client Relationship Executive (Fintech): Managing a portfolio of Contract, Own Trust, and Master Trust DC pension clients with an accent on reactive query resolution and operational support. Focus on building collaborative relationships with advisers, ensuring regulatory compliance, and delivering high-quality service in alignment with Consumer Duty principles.

Location: Must be based in the United Kingdom

Company

hirify.global is a leading UK financial services group and major global investor, safeguarding financial futures since 1836.

What you will do

• Respond promptly to client and adviser queries, managing end-to-end resolution by engaging internal business teams.
• Build and maintain strong relationships across the DC business to ensure service delivery meets client expectations.
• Coordinate annual and ad hoc scheme events, ensuring effective scheduling across all business areas.
• Monitor regulatory and legislative developments to assess impacts on scheme design and internal processes.
• Partner with operational teams in Cardiff to align service delivery with client objectives.
• Provide clear information to clients to support informed decision-making in line with Consumer Duty.

Requirements

• Must be based in the United Kingdom
• Proven experience in corporate client relationship management within a product provider or intermediary.
• Strong knowledge of DC product solutions and the pension marketplace.
• Understanding of administration and operational matters related to DC pension plans.
• Excellent communication and presentation skills with experience in client-facing meetings.
• Ability to articulate complex information clearly in both written and verbal formats.

Culture & Benefits

• Annual performance-related bonus plan and share schemes.
• Generous pension contribution and life assurance.
• Healthcare plan for permanent employees.
• Minimum 25 days holiday plus public holidays, increasing to 26 days after 2 years.
• Electric car scheme via salary sacrifice.
• Inclusive culture with flexible working options including part-time and job shares.