Client Relationship Manager (Fintech)

TL;DR

Client Relationship Manager (Fintech): Managing retention, client health, and revenue growth for a portfolio of existing insurance clients with an accent on monetization, feature adoption, and cross-selling. Focus on building strategic executive relationships, influencing outcomes, and driving portfolio expansion in a quota-bearing, revenue-focused role.

Location: Must be based in the United States

Company

hirify.global provides a digital payments platform for the insurance industry, managing billions in premiums and claims through a cohesive, seamless payment experience.

What you will do

• Own retention, client health, and revenue growth for an assigned portfolio of insurance clients.
• Conduct regular executive and strategic business reviews to assess goals and identify opportunities.
• Drive feature adoption and generate demand for product cross-sells and line-of-business expansions.
• Manage the renewal lifecycle to ensure 100% retention and contract upside.
• Facilitate connections across client organizations, including C-level and ELT stakeholders.
• Collaborate with Marketing, Sales, and Product teams to drive engagement and advocacy.

Requirements

• Must be based in the United States
• Minimum 10 years of experience in Enterprise Account Management, Client Success, or relevant insurance roles.
• In-depth understanding of Billing, Policy, and Claims within the insurance industry.
• Proven ability to influence senior and executive-level stakeholders (ELT/C-Suite).
• Demonstrated success in maintaining high client health scores and portfolio growth.
• Ability to travel onsite to customer locations (25-50% travel required).

Culture & Benefits

• Competitive salary and comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) retirement plan.
• Commitment to work-life balance and professional development.
• Opportunity to work in a fast-paced, high-growth environment.
• Policy of promoting from within whenever possible.