Manager, Learning Services (ERP)

TL;DR

Manager, Learning Services (ERP): Overseeing the Learning Services department to deliver training and development for customers and internal staff with an accent on instructional design and operational efficiency. Focus on designing educational curricula, managing training staff, and increasing profitability through improved utilization.

Location: Remote (Must be based in Canada or the US)

Salary: $100k - $110k

Company

Harris is a leading provider of mission-critical software to the public sector in North America, specializing in utility, local government, school districts, public safety, and healthcare software.

What you will do

• Lead, coach, and manage a team of training staff, including hiring, onboarding, and ongoing development.
• Design and develop professional training programs and resources using instructional design principles.
• Plan training programs based on business goals and manage revenue forecasts.
• Lead the development of customer training, including webinars, in-person sessions, and job aids.
• Coordinate and supervise outside vendors involved with training and development, including selection and billing.
• Implement coaching sessions and mentorship programs to establish a culture of continuous learning.

Requirements

• BSc/MSc in Organizational Psychology, Adult Learning, Human Resources, or a relevant field.
• Proven work experience as a Training Manager or in a similar leadership role.
• Expertise in the full continuum of the learning model (assessment, design, development, delivery, and evaluation).
• Proficiency in Learning Management Systems (LMS) and Microsoft Office.
• Must be based in Canada or the United States.
• Ability to travel up to 25% (Requires valid passport and legal eligibility to travel to Canada, US, and the Caribbean).

Nice to have

• Openness to learn, adapt, and improvise approach.
• Solutions-focused communicator with a passion for teaching and development.

Culture & Benefits

• 100% company-paid Medical, Dental, and Vision insurance from the first day.
• Employee stock ownership and RRSP/401k matching programs.
• 3 weeks’ vacation and 5 personal days.
• Lifestyle rewards and remote work flexibility.