Sr. Manager, Learning & Content (Fintech)

TL;DR

Sr. Manager, Learning & Content (Fintech/L&D): Leading the learning and development function for Member Success and Operations with an accent on knowledge governance and AI-ready content structures. Focus on building scalable enablement programs, optimizing knowledge retrieval for LLMs, and managing content for both human agents and AI systems.

Location: Remote within the United States (except Hawaii)

Salary: $158K – $204K + Equity

Company

hirify.global is a mission-driven fintech app providing affordable, user-centric financial services and liquidity access to millions of Americans.

What you will do

• Lead the learning strategy and operating rhythm for Member Success and Operations, covering onboarding and continuing education.
• Develop scalable enablement programs for product launches, policy updates, and operational changes.
• Govern member-facing and agent-facing content across help centers, chatbots, IVR scripts, and internal documentation.
• Optimize knowledge architecture for AI systems using semantic tagging, metadata standards, and retrieval optimization.
• Partner with Product, Engineering, Compliance, Legal, and BPO leadership to align training with operational timelines.
• Coach and develop the L&D team while improving long-term knowledge management practices.

Requirements

• 7+ years of experience in Learning & Development, enablement, or knowledge management.
• Must be based in the United States (excluding Hawaii).
• Experience supporting large-scale contact center operations and outsourced BPO environments.
• Proven track record of leading and developing teams, including senior individual contributors.
• Strong instructional design expertise across simulations, microlearning, and competency-based enablement.
• Experience managing multi-channel support content and improving knowledge bases or LMS platforms.

Nice to have

• Experience supporting generative AI assistants or conversational AI products.
• Background in fintech, banking, or other heavily regulated environments.
• Experience collaborating with data science or ML teams to improve AI performance via content systems.
• History of leading enablement through major regulatory changes or product launches.

Culture & Benefits

• Virtual-first work culture with flexible hours and a home office stipend.
• Premium Medical, Dental, and Vision Insurance plans.
• 401(k) savings plan with company matching contributions.
• Generous paid parental and caregiver leave.
• Flexible PTO and designated company holidays, including Winter Break and Juneteenth.
• Annual in-person and virtual team events.