Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Building and nurturing long-term relationships with clients to ensure they derive measurable value from the hirify.global platform with an accent on account growth and revenue expansion. Focus on identifying growth opportunities, guiding onboarding processes, and monitoring account health through data-driven insights.

Location: Hybrid in Maastricht, NL

Company

hirify.global provides efficient, sustainable, and compliant procurement platforms for private and public sectors in Europe.

What you will do

• Develop account plans to increase order value and frequency and expand supplier categories.
• Identify and act on opportunities for customers to expand platform usage across departments.
• Guide new clients through onboarding and deliver tailored training for immediate value.
• Monitor GMV and net revenue, leading regular Business Reviews using data-driven storytelling.
• Track satisfaction, retention, and growth KPIs to proactively mitigate account risks.
• Collaborate cross-functionally with Sales, Marketing, and E-Procurement Consulting to ensure a seamless experience.

Requirements

• 2-4 years of experience in account management or customer success.
• Background in B2B, SaaS, or e-procurement.
• Strong communication skills for audiences ranging from procurement contacts to senior leadership.
• Ability to track KPIs and translate data into actionable insights.
• Professional proficiency in maintaining CRM records.
• Ability to maintain composure under pressure and take full ownership of customer issues.

Culture & Benefits

• Flexible work location: choose between the modern Maastricht office or a hybrid set-up.
• Access to Academy training for career growth and creative freedom.
• Workations: opportunity to work abroad for up to 2 months per year.
• Fair corporate culture with a non-hierarchical "eye level" approach to management.
• Strong work-life balance with flexible hours and 30+ holidays.