Technical Account Manager (SaaS)

Location: Remote within North America; U.S. work eligibility is verified after hire through E-Verify.

Base salary: $160,000–$200,000 annually. On-target earnings: $200,000–$250,000 annually, plus equity compensation.

Company

hirify.global provides an AI-powered Agentic Marketing Platform built on a Composable CDP, helping enterprise marketing teams use customer data to analyze performance, create campaigns, and improve growth.

What you will do

• Own onboarding, continued customer success, retention, and expansion for large enterprise customers.
• Manage technical customer projects from kickoff through onboarding and increased platform adoption.
• Advise customers on technical best practices and help them realize the full value of hirify.global products.
• Partner with Sales to develop strategies for increasing adoption within large organizations.
• Collaborate with Customer Support, Engineering, and other teams to resolve technical escalations.
• Surface customer use cases and product problems to Engineering to support platform improvements.

Requirements

• 5–10 years of experience in a client-facing or technology-focused role combining business experience and technical expertise.
• Experience managing and executing technical projects with a customer-first and empathetic approach.
• Excellent project management and communication skills.
• Ability to learn new technologies quickly and understand complex systems, including SQL, databases, APIs, and reporting tools.
• Strong troubleshooting, problem-solving, collaboration, and cross-functional communication skills.
• Ability to work under pressure, meet deadlines, and navigate unexpected roadblocks.

Culture & Benefits

• Work as part of an ambitious, impact-driven, and efficient Customer Success organization.
• Collaborate with teams that value humility, kindness, and compassion.
• Meaningful equity compensation through ISO options.
• Early exercise and a 10-year post-termination exercise window for ISO options.