Customer Success Manager (SaaS)

Location: Remote, United States; travel required as needed for solution workshops, leadership onsites, and customer business reviews.

Salary: $107,000–$126,000 annually, plus equity and bonus opportunities.

Company

hirify.global is a vertical technology platform that helps life insurers modernize products, distribution, and customer experiences through an enterprise SaaS platform powered by AI and automation.

What you will do

• Own day-to-day and executive relationships for a portfolio of enterprise carrier customers.
• Run recurring business reviews, performance reporting against service level objectives, and quarterly planning.
• Connect platform performance with customer commercial goals through executive-level presentations.
• Manage escalations from initial signal through resolution, coordinating Product, Engineering, and Implementation.
• Translate customer needs into prioritized roadmap work and identify adoption and expansion opportunities with Sales.
• Own customer due diligence, compliance documentation, audit responses, and mentoring for Customer Success Associates.

Requirements

• 4 or more years of experience in customer success or account management, ideally in SaaS or technology.
• Direct ownership of enterprise customer relationships, including executive stakeholders and account growth or turnaround.
• Ability to work cross-functionally with Product, Engineering, Compliance, and Sales without formal authority.
• Strong executive presentation, analytical, written, verbal, and detail-orientation skills.
• Experience with CRM and ticketing tools such as Salesforce and JIRA.
• Bachelor’s degree in business, marketing, or a related field, or equivalent experience.

Culture & Benefits

• Flexible remote and work-from-home options, with an office available in Dallas’ Deep Ellum.
• Flexible paid time off and parental leave supporting work-life balance.
• 100% paid-premium option for medical, dental, and vision insurance.
• Competitive salary, equity, lifestyle stipend, and growth opportunities.
• Employee-led diversity, equity, and inclusion initiatives.