Customer Success Manager — Key & Enterprise (SaaS)

Location: Hybrid position based in Boston, Massachusetts, USA, with onsite work required Tuesday through Thursday. Regular travel is required for executive customer engagements, strategic business reviews, and onsite customer meetings.

Salary: $108,800–$134,400 USD annual base salary, with an 80/20 base-to-variable compensation mix and a target bonus.

Company

hirify.global builds enterprise-grade service software for customer and employee experiences, used by more than 72,000 companies worldwide.

What you will do

• Own a portfolio of approximately 30–35 Key and Enterprise customers representing $5M–$7M in ARR.
• Build trusted relationships with business, technical, and executive stakeholders.
• Drive product adoption, value realization, customer health, retention, and renewal readiness.
• Lead Executive Business Reviews, success planning, and strategic customer engagements.
• Identify customer risks and coordinate Product, Engineering, Support, Professional Services, and other teams to resolve them.
• Partner with Account Executives on account strategy, renewals, expansion opportunities, and deeper customer value.

Requirements

• 5+ years of relevant customer-facing SaaS experience, including strategic or enterprise customer management.
• Demonstrated success driving customer adoption, retention, renewals, and growth.
• Experience working with technical, business, and executive stakeholders.
• Commercial mindset with experience supporting renewals and expansion.
• Experience leading EBRs or QBRs and navigating complex customer relationships.
• Strong communication, presentation, prioritization, and cross-functional collaboration skills.

Culture & Benefits

• People-first environment focused on customer and employee experience.
• Medical, dental, vision, disability, and life insurance options.
• Flexible spending, commuter, and wellness benefits.
• Adoption and parental leave benefits.
• Inclusive workplace committed to equal opportunity and diversity.