Customer Success Manager (SaaS/ERP)

Location: Remote, must be located in the USA

Salary: $100,000–$120,000 annually

Company

hirify.global develops cloud ERP solutions for small and midsized businesses and operates a partner and customer ecosystem focused on improving business performance.

What you will do

• Manage territories to achieve customer satisfaction, retention, renewal, expansion, and churn mitigation goals.
• Coach and teach partner Customer Success Managers on effective customer success practices.
• Own customer escalations and coordinate cross-functional teams through resolution.
• Support partner CSMs with policy and licensing questions.
• Contribute to Customer Success best practices.

Requirements

• 5+ years of SaaS or ERP experience, preferably in sales, implementation, or support.
• Must be located in the USA.
• Strong oral and written communication skills.
• Experience with high-stakes account management, subscription renewals, churn and contraction mitigation, and expansion.
• Ability to coach others, de-escalate tense situations, build consensus, solve ambiguous problems, and work independently.
• Ability to interact effectively with C-level executives at companies with 100+ employees.

Culture & Benefits

• Telecommuted work in a mostly distributed company.
• Collaborative, high-energy environment focused on work-life balance, efficiency, simplicity, and customer service.
• Professional and financial growth opportunities.
• US-based employees may receive medical, dental, vision, disability, life insurance, 401(k) matching, flexible time off, and sick and safe leave.
• Additional rewards may include annual bonuses, stock, and role-dependent sales incentives.