Service Consultant (SaaS)

Location: Remote - US

Company

hirify.global provides a SaaS platform for customer implementations, communications, and employee or organizational engagement workflows.

What you will do

• Assess customer requirements and business goals, recommend platform configurations, and create implementation plans.
• Lead end-to-end onboarding, implementation, customization, and launch activities for enterprise customers.
• Coordinate milestones, timelines, dependencies, risks, customer responsibilities, and internal stakeholders across multiple projects.
• Guide product setup, authentication, HRIS and other system integrations, data consistency, email delivery, and mobile app functionality.
• Provide troubleshooting, technical support, customer training, documentation, and working sessions through launch and transition to ongoing customer management.
• Share implementation best practices internally and advocate for customer needs and continuous improvement.

Requirements

• Bachelor’s degree in a technology-related or related field, or equivalent experience.
• Three or more years of client-facing experience in solutions consulting, implementation consulting, professional services, solutions engineering, or a similar role within a SaaS organization.
• Experience with enterprise SaaS applications and managing complex customer implementations from kickoff through launch.
• Strong project management, organization, customer communication, stakeholder management, and problem-solving skills.
• Familiarity with APIs, authentication, technical integrations, and data and privacy regulations such as GDPR and CCPA.
• Ability to travel up to 25%.

Culture & Benefits

• Full-time remote work for candidates based in the United States.
• Cross-functional collaboration with customers and internal teams.
• Opportunity to work on enterprise SaaS implementations and customer-facing technology projects.