Support Analyst (Fintech)

TL;DR

Support Analyst (Fintech): Providing front-line customer service for equity and cap table management software with an accent on technical problem solving and client empowerment. Focus on managing inbound inquiries from C-level executives and law firms, identifying system trends, and assisting in product development through feature testing.

Location: Singapore

Company

hirify.global provides a connected ERP platform for private markets, connecting founders, investors, and limited partners through software purpose-built for venture capital, private equity, and private credit.

What you will do

• Provide timely and accurate front-line support for customers via phone, chat, and email.
• Manage the full lifecycle of client cases, ensuring proactive follow-up and engagement from opening to resolution.
• Document client interactions to identify trends and drive process improvements.
• Maintain deep expertise in the software platform, private markets, and valuation business units.
• Support product development by testing new features, reporting bugs, and surfacing customer feedback.
• Mentor teammates and share knowledge through thorough documentation and collaboration.

Requirements

• Fluent English with strong written and verbal communication skills.
• Experience in client-facing roles, preferably within a call-center or similar environment.
• Ability to maintain high customer satisfaction scores during periods of high case volume.
• Strong problem-solving skills and a drive to contribute to process improvements.
• Poise and diplomacy when communicating with C-level executives, law firms, and board members.
• Ability to thrive and remain nimble in ambiguous environments.

Culture & Benefits

• Opportunity to be one of the first hires for the APAC Customer Support team.
• Inclusive work environment with a commitment to equal opportunity.
• Collaborative culture focused on customer obsession and ownership.