General Manager (AI)

TL;DR

General Manager (AI): Own the strategy and systems that turn customers into long-term partners with an accent on defining the ideal customer journey from close to renewal. Focus on building a Customer Health Scoring framework and KPI reporting to show the business, and customers, what success looks like.

Location: On-site in San Francisco

Salary: $150K – $215K

Company

hirify.global is an AI-native automation platform transforming how enterprises operate by building intelligent agents that understand real-world workflows and execute them end-to-end.

What you will do

• Act as the GM of our post-sales business, owning the strategy and systems that turn customers into long-term partners.
• Build our Customer Lifecycle Playbook, defining the ideal customer journey from close to renewal.
• Launch our Executive Business Review motion, designed as a forward-looking conversation about how customers can unlock more value.
• Build our Customer Health Scoring framework, defining the metrics that indicate health and setting thresholds for intervention.
• Partner closely with Sales, Deployment Strategists, and Leadership to ensure the voice of the customer shapes how we build and sell.
• Build KPI reporting that shows the business, and our customers, what success looks like.

Requirements

• 5 - 8 years across a variety of relevant experiences (with 2+ years of operating experience required) in Investment banking / VC / PE / Consulting, Biz Ops & Strategy, Sales / Revenue Strategy & Operations, or Post-Sales / Account Management.
• An operator with strong analytical rigor, comfortable distilling complex concepts into the key insights that matter.
• A builder, not a coordinator, who doesn’t just identify the process but rolls up their sleeves to build the system.
• Commercially sharp, understanding that retention and expansion are revenue, not a support function.
• Relationship-oriented, understanding that your effectiveness will be directly determined by your ability to influence others.
• High ownership, high slope, seeing the gap, proposing the solution, and executing.

Culture & Benefits

• Meaningful early-stage equity.
• Comprehensive health coverage.
• Flexible PTO.
• Daily lunches and snacks.
• Onsite gym access.
• Regular team events and offsites.