Director of Business Operations (Fintech)

TL;DR

Director of Business Operations (Fintech): Scaling processes and operational efficiency for a digital banking platform with an accent on AI-augmented workflows and cross-functional system optimization. Focus on improving north star metrics across CX, Product, and Risk Operations by designing scalable accountability structures and automations.

Location: New York, NY

Salary: $234,000 – $286,000 USD + Equity

Company

hirify.global is a digital banking platform providing financial tools and visibility for self-made business owners to manage their cash flow and business growth.

What you will do

• Partner with the VP of Operations to prioritize and execute high-impact operational opportunities.
• Lead the BizOps function across Customer Experience (CX), Product, and Risk Operations.
• Build and optimize operating cadences, KPI structures, and accountability systems.
• Drive cross-functional projects with Data teams on KPI taxonomy and customer data infrastructure.
• Design and deploy AI workflows and agent-driven processes using Claude.
• Manage a quarterly BizOps roadmap and align senior stakeholders on measurable outcomes.

Requirements

• Experience leading BizOps, Strategy & Operations, or similar functions in a scale-up environment.
• Hands-on experience designing and deploying AI workflows that improve business outcomes.
• Strong data fluency in defining KPIs and interpreting trends to prioritize work.
• Proven ability to operate as a player-coach, balancing strategy with execution.
• Expertise in systems thinking to connect people, process, and tooling into scalable workflows.
• Must be based in New York, NY

Culture & Benefits

• Competitive salary with equity options.
• Impact-based compensation model with non-annual review cycles.
• High level of autonomy and trust in solving complex challenges.
• Culture of relentless reinvention and active embedding of AI into workflows.
• Mission-driven environment focused on helping small businesses thrive.

Hiring process

• Initial 30-minute Talent team screen.
• 45-minute call with the VP of Operations.
• 60-minute in-person interview with the Leadership team.
• Take-home case study followed by a 60-minute team debrief.