Director of Business Operations (Fintech)

TL;DR

Director of Business Operations (Fintech): Building and scaling operational teams across Risk, Customer Success, and Product, with an accent on streamlining processes, improving execution, and delivering actionable insights. Focus on optimizing operational tech stacks, implementing data quality controls, and fostering a culture of innovation and continuous growth.

Location: Remote (USA)

Salary: $234,000–$286,000 USD annually

Company

hirify.global is a digital banking platform providing financial tools to small business owners in North America.

What you will do

• Leverage analytics to identify trends and operational opportunities, collaborating with the Data team.
• Oversee core operating processes, including optimization, analytics, and operating cadence.
• Build and maintain operational tech stacks for Risk, Customer Success, and Product, driving efficiency through automation and AI.
• Develop and optimize processes to align Risk, Customer Success, and Product Ops teams.
• Build a quarterly Biz Ops roadmap and update stakeholders on progress.
• Lead, manage, and mentor a high-performing operations team, fostering collaboration and growth.

Requirements

• 8–12+ years of experience in Business Operations, Strategy and Operations, or a related function within a high-growth technology or fintech environment, with at least 3 years leading managers.
• Proven track record of building and scaling multi-functional operations teams (Risk, Customer Success, Product) in a B2B SaaS environment.
• Demonstrated ownership of company-level operating cadences, KPI frameworks, and cross-functional execution.
• Deep experience designing and optimizing end-to-end processes with measurable gains in efficiency.
• Strong analytical foundation with hands-on experience using data to drive decisions and defining metrics.
• Experience owning and evolving operational tech stacks, including CRM, support tooling, risk systems, or product analytics platforms, with a bias toward automation and AI.

Culture & Benefits

• Opportunity to make a meaningful impact, reaching 29 million small businesses across North America.
• Work in a fast-paced environment, energized by ambiguity and complex problems.
• Receive autonomy and freedom to solve big challenges.
• Focus on impact, not noise, with a deep sense of responsibility for outcomes.
• Seek growth, lean into change, and navigate new terrain.
• Receive competitive annual salary with compensation growth tied to impact.

Hiring process

• Stage 1: 30-minute Google Meets video call with Talent team.
• Stage 2: 45-minute Google Meets video call with VP of Ops.
• Stage 3: 30-minute Google Meets video call with a leadership team member.
• Stage 4: 60-minute Case Study/Technical Assessment.