Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing outcomes for mid-market and enterprise accounts within a revenue enablement platform with an accent on NRR, account expansion, and C-suite relationship management. Focus on driving the adoption of AI-powered tools and transforming healthy accounts into advocacy opportunities.

Location: Hybrid (Denver, CO) or Remote (Must be legally authorized to work in the US)

Salary: $120,000 – $127,000 base + $20,000 – $25,000 commission

Company

AI-first revenue enablement platform recognized as a Gartner Visionary, building context-aware execution layers for sales teams.

What you will do

• Own the post-implementation relationship for mid-market and enterprise accounts from adoption through renewal and expansion.
• Drive adoption of AI Sidekick and just-in-time enablement tools within customers' revenue workflows.
• Build strategic, multi-threaded relationships with VP and C-level stakeholders in Revenue, Enablement, and Sales Operations.
• Lead strategic business reviews that connect product impact directly to customers' revenue goals.
• Partner with Product, Engineering, and Marketing to ensure customer feedback shapes the product roadmap.
• Monitor account health using data to surface churn risks early and manage escalations with urgency.

Requirements

• 4–8 years of experience in Customer Success or Account Management at a B2B SaaS company.
• Proven track record of owning net revenue retention (NRR), expansion ARR, and churn prevention.
• Experience managing enterprise accounts with ARR in the $30K–$200K+ range.
• Ability to operate effectively in a fast-moving startup environment characterized by ambiguity.
• Strong analytical instincts and exceptional communication skills for C-suite presentations.
• Must be legally authorized to work in the US.

Nice to have

• Familiarity with sales enablement, revenue intelligence, or digital adoption spaces.
• Experience with Salesforce, Vitally, Gainsight, or similar CS tooling.
• Experience using AI tools such as Claude or ChatGPT.

Culture & Benefits

• CS is treated as a high-impact revenue function rather than a cost center.
• Direct collaboration with the founding team and significant influence over how CS is scaled.
• Competitive salary, equity, and full benefits including medical, dental, and vision.
• Generous PTO and a thriving in-office community in Denver.