Account Manager (SaaS)

TL;DR

Account Manager (SaaS/Commerce): Managing and growing a portfolio of French-speaking accounts to maximize product adoption and customer success with an accent on driving MRR and NRR growth. Focus on identifying expansion opportunities, executing upsells/cross-sells, and proactively managing churn through strategic relationship building.

Location: Must be based in Belfast; Fluency in French is a must requirement

Company

hirify.global is a cloud commerce platform helping retail, hospitality, and golf businesses scale their operations globally through unified online and physical operations.

What you will do

• Drive adoption of hirify.global Payments and POS software solutions to ensure clients extract maximum value.
• Serve as the primary point of contact, building trusted, long-term partnerships with clients.
• Identify and execute revenue opportunities through strategic upsells, cross-sells, and expansions.
• Monitor and analyze account health and performance metrics such as MRR and NRR.
• Proactively manage churn by identifying trends, resolving issues, and strengthening relationships.
• Deliver compelling product demonstrations to support the adoption of new tools and modules.

Requirements

• Fluency in French (must requirement).
• Must be based in Belfast.
• Demonstrated success in quota-carrying SaaS or technology roles with a focus on revenue growth.
• Experience in strategic account management and building credibility with executive stakeholders.
• Proficiency in Salesforce and sales tools for pipeline management and forecasting.
• Ability to navigate complex business models and make data-driven decisions.

Culture & Benefits

• Flexible work environment that empowers individual performance.
• Performance-driven culture with opportunities for career growth.
• Inclusive workplace committed to diversity and providing a barrier-free environment.
• Opportunity to make a significant impact within a lean yet global team.