IT Support Engineer (Fintech)

TL;DR

IT Support Engineer (Fintech): Maintaining and automating in-house IT systems and supporting a growing team of 600+ employees with an accent on MDM and OS troubleshooting. Focus on enhancing system efficiency through scripting and automating onboarding processes.

Location: Hybrid (London and Kent, UK)

Company

hirify.global is a fintech unicorn on a mission to build world-class technology to help people get credit and save money.

What you will do

• Act as the first point of contact for office staff IT issues.
• Provide direct support for Windows and MacOS, ensuring compliance with IT standards.
• Manage BAU tasks including ticketing, troubleshooting, and hardware maintenance.
• Coordinate technical onboarding for new joiners across multiple geographic locations.
• Maintain and troubleshoot office technical equipment, including video conferencing and network peripherals.
• Improve systems by developing automations and scripting deployments.

Requirements

• Minimum of 3+ years of experience in IT Support or Service Desk.
• Experience with MDM systems such as Jumpcloud, Jamf, or Kandji.
• Proficiency in ITSM/Service Desk ticketing systems (Zendesk, Jira, Freshdesk).
• Strong troubleshooting skills for various computers and operating systems, specifically MacOS.
• Willingness to visit office locations in Kent and London as required.

Nice to have

• Scripting knowledge or experience in Bash or PowerShell.
• Industry-specific background in finance.
• Experience in network management and troubleshooting.
• Understanding of security protocols and threat mitigation strategies.

Culture & Benefits

• Competitive compensation including equity.
• Hybrid work model with the option to work from home every Monday and Friday.
• Fresh, healthy lunches prepared by in-house chefs every Tuesday-Thursday.
• Private health insurance coverage.
• Inclusive and open workspace environment.

Hiring process

• Introductory phone call.
• Technical Interview.
• In-person interview with the team and senior tech leadership.