TechEx Operations Analyst (IT Support)

TL;DR

TechEx Operations Analyst (IT Support): Delivering high-quality IT support across multiple channels for hirify.global's UK operations with an accent on desktop, mobile, and enterprise system resolution. Focus on end-to-end incident ownership, supporting senior stakeholders, and providing smart hands support for infrastructure and network teams.

Location: Bedford, United Kingdom. Eligibility to work in the EU is required.

Company

hirify.global is one of the world's leading media and entertainment companies, operating major brands including NBC, Universal Pictures, and DreamWorks Animation.

What you will do

• Provide hands-on IT support for hardware, software, and enterprise systems via TechBar, online, phone, and in-person channels.
• Manage the end-to-end lifecycle of incidents and service requests using ServiceNow, ensuring adherence to SLAs.
• Diagnose and resolve technical issues across Windows, macOS, iOS, and Microsoft 365 environments.
• Support meeting room technology and AV tools, including Microsoft Teams Rooms, Cisco, and Crestron.
• Act as "smart hands" for internal infrastructure/network teams and third-party vendors for on-site technical activities.
• Identify recurring technical trends to contribute to the evolution of support practices and the TechEx roadmap.

Requirements

• Minimum 3+ years of experience in a client-facing IT support role within a medium to large enterprise environment.
• Strong hands-on experience supporting Windows, macOS, and iOS devices in a corporate setting.
• Proficiency with Microsoft 365 ecosystem, Active Directory, and Azure AD.
• Experience using ServiceNow within a structured, process-driven environment.
• Practical knowledge of endpoint management tools such as Microsoft Intune and Apple DEP.
• Eligibility to work in the EU and ability to travel to other company sites as required.

Nice to have

• Familiarity with digital experience monitoring tools like Nexthink.
• Relevant certifications such as ITIL or Microsoft.
• Exposure to automation tools such as Power Automate or Power Apps.

Culture & Benefits

• Inclusive corporate culture that champions diversity and community impact.
• Opportunity to work within a global leader in the media and entertainment industry.
• Professional environment emphasizing ownership and proactive problem-solving.