Customer Success Manager (German Market)

TL;DR

Customer Success Manager (SaaS/Renewable Energy): Managing the customer lifecycle from onboarding to renewal for the German market with an accent on product adoption and commercial growth. Focus on driving upsell/cross-sell opportunities and translating customer feedback into product roadmap improvements.

Location: Hybrid in Oslo, Norway

Company

hirify.global is an Oslo-based startup accelerating the adoption of renewable energy through data-driven software for solar and BESS projects.

What you will do

• Manage the entire customer journey from onboarding through to renewal to ensure customers hit their business goals.
• Identify and close upsell and cross-sell opportunities to drive revenue growth within the account base.
• Deliver data-driven presentations to stakeholders ranging from operational teams to the C-suite.
• Monitor account health and usage metrics to proactively mitigate churn risks.
• Collaborate with internal teams to integrate customer feedback and technical needs into the product roadmap.
• Contribute to the creation of playbooks and processes to scale the CS function.

Requirements

• Fluent in both German and English.
• Industry experience in renewable energy (e.g., as a developer) or comparable SaaS companies.
• Strong relationship-building, empathy, and clear communication skills.
• Ability to adapt and operate effectively in a fast-moving startup environment.
• Data-savvy approach to identifying patterns and advocating for customer needs.
• Must be based in or able to work hybrid in Oslo, Norway.

Culture & Benefits

• Opportunity to join an early-stage, fast-growing startup with global reach.
• Competitive salary combined with an option scheme.
• Flexible work-life balance, including support for remote work weeks.
• Collaborative team culture with a focus on mutual support and team events.
• Steep learning curve with opportunities for increasing responsibility.