Dispute Analyst

TL;DR

Dispute Analyst (Fintech): Researching and resolving customer chargeback requests with an accent on transaction analysis and adherence to card industry regulations. Focus on processing disputes for specific card brands, documenting actions, and ensuring compliance with federal banking standards.

Location: Must be able to work onsite in Vertis, North Quezon City, Philippines

Company

hirify.global is a leading worldwide provider of payment technology and software solutions.

What you will do

• Research and resolve customer chargeback and reversal requests for multiple dispute reason codes.
• Analyze cardholder and merchant account transactions to determine coverage under federal regulations.
• Apply appropriate credit or debit adjustments to accounts based on arbitration results.
• Manage pending requests from work queues and assist in segmenting workflows based on complexity.
• Compile aggregate statistics on chargebacks to identify patterns and improve customer service.

Requirements

• College Graduate required.
• Must be willing to work onsite in Vertis, North Quezon City.
• Amenable to working a shifting or rotational schedule.
• Basic knowledge of card industry regulations and association policies.
• Strong analytical skills and attention to detail.

Nice to have

• 6 months of experience in card dispute handling.

Culture & Benefits

• Opportunity to work in a global fintech environment.
• Structured training on card brand regulations and internal processes.
• Professional development in financial operations and dispute resolution.