Product Support Engineer (Robotics)

TL;DR

Product Support Engineer (Robotics): Supporting the deployment of robotics solutions across LATAM with an accent on technical validation and post-sales service. Focus on diagnosing robotic applications and partnering with integrators to drive successful implementation.

Location: Santiago de Queretaro, Mexico. Extensive travel across LATAM (60–80% of the time) is required.

Company

hirify.global is a global test and automation specialist providing manufacturing automation solutions across various industries.

What you will do

• Provide customer-facing technical support for robotics solutions across the LATAM region.
• Partner with sales teams, distributors, and integrators to identify automation opportunities.
• Validate technical solutions and support the implementation process.
• Deliver post-sales service for Universal Robots and Mobile Industrial Robots portfolios.
• Perform service diagnostics and warranty-related technical assessments.

Requirements

• Bachelor’s degree in Mechatronics, Electrical, Mechanical, Robotics, or equivalent experience.
• 3+ years of experience in robotics, industrial automation, or system integration.
• Proven ability to diagnose and troubleshoot robotic or automation applications.
• English proficiency is required.
• Ability to travel extensively across LATAM (60–80% of the time).
• Must be based in Mexico; this position is not eligible for visa sponsorship or relocation assistance.

Nice to have

• Experience with collaborative robots (cobots) or autonomous mobile robots (AMRs).
• Knowledge of industrial communication protocols, sensors, vision systems, or PLC integration.
• Experience conducting technical workshops, demos, or training sessions.