Senior Customer Success Manager (Medtech)

TL;DR

Senior Customer Success Manager (Medtech): Managing post-launch product relationships with enterprise health systems to drive platform adoption and growth with an accent on translating partner needs into scalable product priorities. Focus on leading roadmap reviews, collaborating with cross-functional product teams, and optimizing clinical workflows via AI-powered solutions.

Location: Hybrid (New York, NY)

Salary: $160,000 - $200,000 USD

Company

hirify.global is an AI-powered virtual care company partnering with leading health systems to modernize primary care through clinical AI.

What you will do

• Own the post-launch product relationship with assigned enterprise health-system partners.
• Lead regular partner meetings, roadmap reviews, and joint venture discussions to ensure clinic success.
• Translate partner requests into scalable product requirements to influence the enterprise roadmap.
• Collaborate with patient and provider experience PMs to prioritize feature development and product capabilities.
• Manage the launch of repeatable clinic enhancements and product playbooks.
• Work with Product Ops and Program Management on complex technical implementations and issue resolution.

Requirements

• 5+ years of experience in customer success, product management, or enterprise implementation.
• Proven ability to manage complex stakeholders across external partners and internal teams.
• Technical depth to understand APIs, integrations, and platform constraints.
• Comfort working with healthcare workflows, clinical stakeholders, and operational teams.
• Strong communication skills for executive-level updates and client-facing meetings.
• Must be based in or able to work hybrid in New York, NY.

Nice to have

• Experience in healthcare or digital health sectors.

Culture & Benefits

• Hybrid work schedule with weekly company lunches.
• Competitive health, dental, and vision insurance options.
• Stock options for every full-time employee.
• 401k and commuter benefits.
• Generous time off: 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days.
• Paid parental leave and monthly social committees for company events.