Associate Customer Success Manager (SaaS)

TL;DR

Associate Customer Success Manager (SaaS): Providing administrative and operational support to Sales Engagement Managers to optimize the customer lifecycle for enterprise accounts with an accent on renewal coordination, account health tracking, and cross-sell activities. Focus on removing operational friction, maintaining data visibility via health scorecards, and ensuring long-term customer retention.

Location: Remote (Must be based in the US)

Salary: $71,000 – $89,000

Company

Global provider of mission-critical enterprise software support and Agentic AI ERP solutions for Oracle, SAP, and VMware software.

What you will do

• Maintain Health Scorecards and track account risks and objectives to support executive engagement and Business Reviews.
• Support account plan creation and coordinate internal strategy discussions with cross-functional stakeholders.
• Coordinate preparation for customer renewals, including value proposals and ticket analysis.
• Manage internal requests and coordinate Client Onboarding and Engagement meetings.
• Assist in SOW creation and contract coordination for cross-sell activities.

Requirements

• 3–6+ years of experience in Customer Success Operations, CS Admin, or RevOps.
• Experience supporting named, high-touch enterprise account models.
• Proficiency with CRM tools, Excel, and PowerPoint.
• Must be based in the United States.
• Excellent communication and multitasking skills.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) program and disability insurance.
• Paid Parental Leave and generous Paid Time Off (PTO).
• Remote work flexibility for US-based employees.
• Inclusive environment committed to equal opportunity employment.