Beneficial Deployments Customer Success Manager (AI)

TL;DR

Beneficial Deployments Customer Success Manager (AI): Managing a broad portfolio of nonprofit organizations to drive the adoption of Claude and AI tools with an accent on scalable, digital-first engagement and one-to-many programs. Focus on building repeatable playbooks for onboarding, upskilling, and change management to accelerate mission-driven impact.

Location: Hybrid (San Francisco, CA or New York City, NY). Expected to be in office at least 25% of the time.

Salary: $200,000 - $260,000 USD

Company

hirify.global is a public benefit corporation dedicated to creating reliable, interpretable, and steerable AI systems.

What you will do

• Own scaled customer engagement for a broad portfolio of nonprofit organizations to drive activation and meaningful adoption.
• Design and execute one-to-many programs including workshops, office hours, cohort-based learning, and peer learning webinars.
• Provide technical guidance to help organizations shape AI roadmaps and advise on safe and responsible adoption.
• Synthesize customer feedback and insights to influence the product roadmap and improve the user experience.
• Collaborate cross-functionally with program leadership and Product teams on engagement strategy and playbook development.
• Establish a structured feedback cadence to align customer needs with program reporting and response.

Requirements

• 3-5+ years in customer-facing roles such as Customer Success, Partnerships, Program Management, or Consulting.
• Experience working with mission-driven, nonprofit, public-sector, or purpose-led organizations.
• Proven track record in digital-first or tech-touch customer engagement and enablement programs.
• Strong systems thinking and experience building repeatable playbooks and frameworks across diverse missions.
• Technical aptitude and genuine enthusiasm for responsible AI's potential to advance mission-driven work.
• Bachelor's degree or equivalent combination of education and professional experience.

Culture & Benefits

• Competitive compensation with optional equity donation matching.
• Generous vacation and parental leave policies.
• Flexible working hours and high-quality collaborative office spaces.
• Visa sponsorship available for qualified candidates.