Manager, Caregiver Engagement Operations (Medtech)

TL;DR

Manager, Caregiver Engagement Operations (Medtech): Designing and executing the caregiver experience strategy for a pediatric medical group with an accent on NPS improvement, operational consistency, and family advocacy. Focus on translating caregiver insights into scalable workflows, leading the Patient Family Advocacy Council, and partnering with clinical and product teams to enhance support for families with complex medical needs.

Location: Must be based in the United States (Remote)

Salary: $75,000 - $110,000

Company

hirify.global is a tech-enabled, pediatrician-led medical group providing virtual and in-home care for children with complex medical needs.

What you will do

• Own and improve caregiver experience outcomes, specifically focusing on NPS trends.
• Translate qualitative caregiver feedback into actionable operational standards and workflows.
• Define and maintain consistency across key caregiver touchpoints to reduce variability.
• Lead the Patient Family Advocacy Council (PFAC) and peer-to-peer support programs.
• Partner with cross-functional teams including clinical, operations, and product to implement experience improvements.
• Measure and report on key indicators of trust, engagement, and satisfaction to leadership.

Requirements

• 3-5+ years of experience in operations, customer experience, or service delivery.
• Proven experience working with Medicaid families and caregivers.
• Demonstrated track record of improving customer or patient experience metrics.
• Strong ability to translate qualitative insights into operational change.
• Experience building and scaling processes in a complex, cross-functional environment.
• Must be authorized to work in the United States.

Nice to have

• Experience working in healthcare or value-based care environments.

Culture & Benefits

• Competitive medical, dental, and vision insurance.
• 401(k) with 4% match, vested 100% from day one.
• Company-funded HSA and Healthcare/Dependent Care FSA.
• 20 days PTO plus 10 company holidays and 2 floating holidays.
• Employer-paid short and long-term disability and life insurance.
• Paid new parent leave and employee equity purchase program eligibility.