Customer Success Manager (Manufacturing)

TL;DR

Customer Success Manager (Manufacturing): Managing customer projects within the manufacturing maintenance sector to drive operational excellence and reliability programs with an accent on ROI delivery and relationship building. Focus on implementing CBM and CMMS initiatives and conducting stakeholder training to ensure long-term retention and account growth.

Location: Remote (US) — Must be based in the USA and be willing to travel up to 25% of the time in North America

Company

hirify.global is an industrial technology company that fuses cutting-edge hardware with innovative software to empower frontline maintenance workers in the manufacturing sector.

What you will do

• Manage customer projects within the manufacturing maintenance sector, specifically focusing on CBM and CMMS initiatives.
• Drive account growth and ensure optimal ROI through strategic relationship building and operational excellence.
• Lead new project implementations, including conducting on-site kick-off visits and providing training to stakeholders.
• Coordinate internal and external resources to guarantee high customer satisfaction and long-term retention.

Requirements

• Must be based in the USA.
• 5+ years of experience in manufacturing environments with a proven track record of driving operational excellence.
• Bachelor’s degree in Engineering or a related field.
• Fluency in both English and Spanish (written and verbal).
• Valid driver's license and ability to travel up to 25% within North America.
• Experience in project management and leading small teams.

Nice to have

• Specific experience using CBM and CMMS tools.
• Experience implementing Lean Manufacturing or Six Sigma methodologies.

Culture & Benefits

• Premium medical, dental, and vision coverage.
• 401(k) retirement plan with a 1% match.
• 15 days of Paid Time Off (PTO) plus 11 paid holidays.
• Wellhub membership for gym and training access, plus a monthly sports incentive bonus.
• Long-term loyalty benefit: a fully funded trip anywhere in the world after four years of service.