Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Managing a dynamic book of accounts to drive proactive guidance, product expansion, and renewals with an accent on customer advocacy and operational excellence. Focus on identifying usage trends, leading early interventions, and collaborating with cross-functional teams to deliver exceptional experiences for IT professionals.

Location: Must be based in the Salt Lake City, UT area with an expectation of three in-office working days at the South Salt Lake City headquarters.

Company

hirify.global provides simple and secure device management solutions for IT teams, backed by top-tier private equity firms.

What you will do

• Drive renewal strategy and execution across a shared customer book.
• Identify usage trends and lead early interventions when risk is detected.
• Recommend and coordinate cross-product expansions to solve customer pain points.
• Capture voice-of-the-customer insights to influence product roadmap and strategy.
• Collaborate with Sales, Support, and Product teams to ensure an exceptional customer experience.

Requirements

• Must be based in the Salt Lake City, UT area.
• 2+ years of SaaS/B2B sales experience.
• Experience leading customer demonstrations and contract negotiations.
• Strong aptitude for grasping technical products and conveying them clearly.
• Ability to build credibility quickly and guide business conversations.
• No visa sponsorship available.

Culture & Benefits

• 4-Day Work Week.
• 100% premium coverage for medical, dental, and vision for employees and dependents.
• Company 401(k) match of the first 6%.
• Flexible Paid Time Off policy.
• Equity participation.
• Health Savings Account (HSA) and wellness incentives.