Associate Client Success Manager (Medtech)

TL;DR

Associate Client Success Manager (Medtech): Managing onboarding and product adoption for large healthcare institutions with an accent on maximizing platform value and customer retention. Focus on defining business value metrics, analyzing large datasets, and acting as the voice of the customer to drive product improvement.

Location: Remote (US); Must be based in one of the following states: Arizona, California, Colorado, Illinois, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, New Mexico, Oklahoma, Oregon, Tennessee, Texas, Utah, Washington, Wisconsin, or Wyoming

Salary: Estimated $100,000 + bonus + equity

Company

A digital health company democratizing medical imaging by making high-quality handheld ultrasound affordable and globally accessible.

What you will do

• Lead onboarding and product adoption for new enterprise customers through training and execution.
• Serve as a trusted advisor, providing access to clinical and technical resources to maximize platform value.
• Define clear metrics and proof points to illustrate business value and develop customer case studies.
• Monitor customer health and provide internal feedback to improve product functionality and retention.
• Identify and execute expansion opportunities in collaboration with the sales team.
• Analyze large amounts of data to deliver tactical professional services and improve clinical workflows.

Requirements

• 1+ years experience in sales, consulting, account management, or customer success roles.
• Legally authorized to work in the United States without sponsorship.
• Bachelor's degree in business, sales, or a related field preferred.
• Ability to aggregate, analyze, and report against large amounts of data.
• Willing and able to travel (approximately 25%).
• Excellent communication skills and high EQ for navigating complex customer environments.

Nice to have

• Point-of-care ultrasound industry experience.

Culture & Benefits

• Comprehensive health, dental, and vision insurance with annual HSA contributions.
• 401k plan with company match and Employee Stock Purchase Plan (ESPP) eligibility.
• Unlimited Paid Time Off plus 10 paid holidays per year.
• Dedicated parental leave and support for primary caregivers.
• Equity stakes to ensure every employee is a stakeholder in the company's success.