Client Success Executive (Medtech)

TL;DR

Client Success Executive (Medtech): Managing client relationships and overseeing daily operations for healthcare providers with an accent on client advocacy, strategic planning, and performance monitoring. Focus on driving client satisfaction, optimizing NPS, and identifying growth opportunities within accounts.

Location: Remote (Must be based in North Carolina, United States)

Salary: $70,000 - $80,000 USD

Company

Altera Digital Health provides software that empowers healthcare providers to deliver superior care.

What you will do

• Serve as the main point of contact and internal advocate for clients to improve NPS.
• Lead strategic reviews to assess performance and execute custom success plans.
• Track KPIs and analyze data to identify trends, risks, and growth opportunities.
• Oversee day-to-day operations and partner with finance on account health and contracts.
• Identify and cultivate opportunities for account expansion and client success stories.

Requirements

• 2–4 years of experience in client-facing roles such as account management, client success, or consulting.
• Proven track record of growing client accounts and improving satisfaction metrics.
• Experience with strategic planning and tracking KPIs.
• Strong communication, analytical, and problem-solving skills.
• Bachelor’s degree (preferred).
• Must be located in North Carolina, United States.

Culture & Benefits

• Remote work arrangement.
• Opportunity to impact patient lives through healthcare innovation.
• Competitive compensation and benefits package.
• Fast-paced and dynamic work environment.
• Occasional travel (up to 10%) for client meetings.