Services Engagement Manager (AI)

TL;DR

Services Engagement Manager (SaaS/LegalTech): Coordinating customer implementations and scoping professional services engagements with an accent on SOW development and pre-sales alignment. Focus on bridging the gap between Sales and Delivery to ensure long-term customer success and accurate revenue forecasting.

Location: Hybrid (San Francisco or Chicago)

Salary: $140,000 – $150,000

Company

hirify.global is a leading AI contracting platform that transforms legal agreements into strategic assets for transformative organizations worldwide.

What you will do

• Lead discovery and scoping sessions in partnership with Sales and Solutions teams to define professional services engagements.
• Develop and negotiate Statements of Work (SOWs) to ensure alignment between customer expectations and available resources.
• Act as a trusted advisor for customers throughout the pre-implementation journey.
• Manage escalations when project scopes shift or expectations become misaligned.
• Refine services messaging and create enablement materials to help Sales position offerings effectively.
• Collaborate with leadership to forecast quarterly and annual services revenue.

Requirements

• 3–5 years of experience as a Services Engagement Manager, Delivery Manager, or similar role within a SaaS or tech company.
• Proven expertise in SOW development and contract negotiation.
• Strong program management skills with the ability to track complex projects and mitigate risks.
• Experience collaborating in cross-functional environments (Sales, Legal, Product).
• Technical acumen regarding SaaS platforms and implementation cycles.
• Must be based in or able to work hybrid in San Francisco or Chicago.

Culture & Benefits

• 100% health coverage for employees (medical, dental, and vision).
• Market-leading leave policies, including gender-neutral parental and compassionate leave.
• Unlimited paid time off.
• Monthly stipends for wellbeing, hybrid work, and cell phone use.
• 401(k) plan with employer match.
• Mental health support through Modern Health, including therapy and coaching.