Director of Client Onboarding & Enablement (SaaS)

TL;DR

Director of Client Onboarding & Enablement (SaaS): Leading a large organization to optimize the client implementation journey and software adoption with an accent on operational scalability and AI integration. Focus on reducing time-to-value, designing tiered service models, and aligning cross-functional commercial workflows.

Location: Hybrid (Denver, US). Must be authorized to work in the United States

Salary: $102,258–$153,387 plus 20% bonus potential

Company

A global leader in reservation software for tours, activities, and attractions, helping over 20,000 businesses operate and grow.

What you will do

• Lead and develop a manager-led organization of 50+ people focused on client onboarding and revenue growth.
• Define and execute a scalable onboarding strategy to improve client acquisition and retention.
• Optimize time-to-live metrics and improve the predictability and speed of client launches.
• Design and operationalize tiered service models, delineating between self-service, standard, and white-glove experiences.
• Implement AI and automation tools to reduce manual work, increase capacity, and standardize training.
• Collaborate with Sales, Account Management, Support, and Product teams to streamline the end-to-end client journey.

Requirements

• 10+ years of experience in onboarding, implementation, or customer success within a SaaS company.
• 5+ years of experience leading leaders and managing multi-layered teams in a high-growth tech environment.
• Proven track record of improving time-to-value and operational efficiency at scale.
• Experience scaling tiered service models with a high focus on AI-driven processes.
• Must be authorized to work in the United States.
• Strong ability to use data, metrics, and operating discipline to improve performance.

Nice to have

• Experience in B2B SaaS, travel, or hospitality industries.
• Background in digital onboarding, LMS, or client education strategies.
• Experience implementing workflow automation and AI-assisted processes to reduce manual effort.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• Generous time off: 26 vacation days, 10 sick days, and 12 paid holidays per year.
• Extensive leave benefits: 22 weeks paid parental leave and 2 weeks paid grandparent leave.
• Financial security via 401k with employer matching.
• Support for flexible work including hybrid options and work-from-home assistance.
• Commitment to wellbeing with Headspace subscriptions and educational opportunities.