Director, Agency Activation and Scale (AdTech)

TL;DR

Director, Agency Activation and Scale (AdTech): Leading the operating system for agency and advertiser activation to ensure successful platform adoption and scale with an accent on consistent activation workflows and speed to value. Focus on designing scalable onboarding processes, managing Technical Account Management teams, and driving cross-functional alignment to accelerate customer growth.

Location: New York, NY, United States

Salary: $141,000 - $180,000

Company

AI-powered advertising technology company transforming ad experiences for brands and their consumers through a comprehensive advertising platform.

What you will do

• Establish and lead the activation operating model across agency partnerships to improve speed to value.
• Define scalable processes that move advertisers from onboarding to live campaigns and long-term adoption.
• Lead Agency Activation and Technical Account Management teams, ensuring clear ownership and accountability.
• Drive improvements in activation performance, tracking time to first campaign and advertiser adoption.
• Partner cross-functionally with Customer Success, Sales, Product, and Support to resolve operational challenges.
• Develop reporting and visibility into activation health, progression from Pilot to Adoption, and operational risks.

Requirements

• Strong experience leading onboarding, activation, or customer adoption functions in a SaaS, AdTech, or platform environment.
• Proven leadership experience managing Technical Account Management or customer delivery teams.
• Experience managing cross-functional programs and operational execution across multiple stakeholder groups.
• Ability to create structure and scalable operating processes in complex environments.
• Analytical mindset with experience using metrics to improve execution and customer outcomes.
• Strong communication and stakeholder management skills for working with senior leaders and external partners.

Culture & Benefits

• Five weeks paid time off (PTO), 11 company paid holidays, and unlimited sick days.
• Generous healthcare packages and mental health benefits.
• 401K with matching and equity grants for all employees.
• Wellness benefit and learning reimbursement opportunities.
• Volunteer time off days and company donation matching opportunities.