Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Managing the technical and commercial health of accounts for an AI-driven customer experience platform with an accent on automation performance and account growth. Focus on diagnosing deployment issues, driving resolution rates, and translating customer feedback into product improvements.

Location: Remote (Toronto, Buenos Aires, Kitchener-Waterloo, Mexico City, Montreal, Phoenix, Rio de Janeiro, Salt Lake City, Sao Paulo)

Company

hirify.global is creating an intelligence layer for customer experience through an operating system of AI agents that learn and act across all customer touchpoints.

What you will do

• Own technical account health by diagnosing automation performance issues and configuring improvements to drive resolution rates.
• Serve as the primary point of contact for accounts, providing clarity and building long-term trust with customers.
• Conduct regular business reviews with stakeholders using data to tell a story and drive actionable next steps.
• Collaborate with the deployment team during onboarding to ensure clean handoffs and successful account setups.
• Translate customer feedback and pain points into structured product requirements for the engineering team.

Requirements

• 5+ years of experience in technical account management, customer success engineering, or a hybrid technical/commercial role.
• Background in SaaS, CX platforms, or e-commerce is strongly preferred.
• Technical fluency in integrations and the ability to diagnose deployment issues via configuration analysis.
• Commercial awareness regarding ARR, renewal risks, and expansion signals.
• Active proficiency with AI tools in professional workflows to guide customers new to the space.

Culture & Benefits

• Competitive salary with opportunities for equity or stock grants.
• Dedicated learning budget to support professional growth.
• Full access to premium AI tools including ChatGPT, Claude, Perplexity Pro, Cursor, and Lovable.
• Work within a globally distributed team at the bleeding edge of CX and AI.
• High-ownership environment focused on speed, direct feedback, and solving unsolved problems.