Partner Success Representative (Customer Success)

TL;DR

Partner Success Representative (Customer Success): Managing a portfolio of partner relationships for workplace learning solutions with an accent on relationship building, proactive support, and partner growth. Focus on resolving complex issues, identifying growth opportunities, and collaborating cross-functionally to improve partner experience.

Location: Remote (USA)

Salary: $49,800 – $66,333

Company

A global leader in science, education, and publishing for over 200 years, focused on transforming knowledge into impact.

What you will do

• Act as the primary point of contact for partners, assisting them in navigating products, platforms, and processes.
• Manage inbound support requests with professionalism to resolve issues and provide necessary resources.
• Proactively identify trends and opportunities within partner interactions to share insights with the broader team.
• Collaborate cross-functionally with Sales, Operations, Marketing, and Product teams to advocate for partner needs.
• Grow into strategic, consultative account management as product and ecosystem expertise increases.

Requirements

• Must be based in the USA
• 2+ years of experience in account management, customer success, business development, or a consultative client-facing role.
• Strong written and verbal communication skills with the ability to adapt style to different audiences.
• Proven ability to manage a portfolio of relationships and balance reactive support with proactive engagement.
• Comfortable working with technology platforms and a willingness to learn new tools quickly.

Nice to have

• Experience in learning & development, coaching, consulting, or organizational development industries.
• Familiarity with SaaS or subscription-based business models.
• Four-year college degree or equivalent experience.

Culture & Benefits

• Meeting-free Friday afternoons to allow for deep work and professional development.
• Comprehensive benefits package.
• Environment that promotes continual learning and internal mobility.
• Inclusive culture that values diverse perspectives and bold ideas.