Customer Success Manager I (SaaS)

TL;DR

Customer Success Manager I (SaaS): Managing and growing relationships with assigned customer accounts to maximize solution value with an accent on product adoption and long-term retention. Focus on developing customer success plans, conducting business reviews, and collaborating cross-functionally to drive successful outcomes.

Location: US-based Remote

Company

hirify.global is a leading provider of innovative training, safety management, and compliance solutions.

What you will do

• Manage and grow relationships with assigned customer accounts as the primary post-sale point of contact.
• Develop and execute customer success plans focused on adoption, retention, and value realization.
• Identify opportunities for account growth, expansion, and increased platform utilization.
• Partner with Sales, Support, Product, and Implementation teams to resolve customer challenges.
• Conduct regular business reviews and provide ROI-focused guidance based on usage insights.
• Monitor customer health metrics to proactively address risks to retention or engagement.

Requirements

• 2+ years of experience in Customer Success, Account Management, or SaaS support.
• Must be based in the United States.
• Proven ability to build strong customer relationships and support renewal or growth objectives.
• Proficiency with Salesforce, Gainsight, HubSpot, or similar CRM platforms.
• Ability to analyze customer usage data and translate insights into actionable recommendations.
• Bachelor’s degree or equivalent professional experience.

Nice to have

• Experience working in a SaaS environment.
• Exposure to EHS (Environmental Health & Safety), compliance, or workforce management industries.
• Ability to effectively communicate with senior leaders and executive stakeholders.
• Familiarity with metrics such as NRR, churn, and product utilization.

Culture & Benefits

• Comprehensive health, dental, and vision insurance coverage.
• Flexible work hours to support healthy work/life balance.
• Learning & Development Program with unlimited access to the hirify.global LMS and career training.
• Full work-from-home options.
• Generous retirement benefits with a 1:1 company match.