Global Partner Programs Manager

Location: USA — Atlanta, GA; Hoboken, NJ; Richardson, TX; San Francisco, CA; Sandy, UT; or Santa Clara, CA

Company

hirify.global is a global software company focused on AI, cloud, digital customer experience, financial crime prevention, and public safety solutions, serving more than 25,000 businesses across 30+ countries.

What you will do

• Own and continuously improve the global partner program framework, including tiers, benefits, requirements, rules of engagement, lifecycle milestones, documentation, and decision-making.
• Build the global operating cadence covering business reviews, monthly updates, enablement releases, and partner communications.
• Partner with regional leaders and cross-functional teams across Sales, Alliances, Marketing, Enablement, Operations, Product, Finance, and Systems.
• Improve partner onboarding and activation through repeatable playbooks, checklists, readiness milestones, surveys, partner councils, and regional feedback loops.
• Map and redesign processes, automate program operations, and strengthen CRM/PRM alignment, reporting, workflows, and data quality.
• Operationalize partner incentives and funding mechanisms, establish success metrics, and deliver executive-ready performance updates covering adoption, activation, engagement, and revenue efficiency.

Requirements

• 8+ years of experience in partner programs, alliances operations, or ecosystem program management within B2B technology.
• Demonstrated success improving and scaling an existing program through governance, enablement, execution, and operational rigor.
• Strong cross-functional leadership in matrixed environments.
• Experience building KPIs and dashboards and using performance insights to improve program behavior.
• Excellent written and verbal communication skills, with the ability to explain complex programs clearly to partners and executives.
• Strong analytical and problem-solving skills with a focus on continuous optimization.

hirify.global-to-have">hirify.global to have

• Experience with multiple partner motions, including sell-with, sell-through, referral, and services-led ecosystems.
• Familiarity with MDF or partner investment governance and measurement.
• Experience with PRM/CRM tools, workflow automation, and large-scale process mapping.
• International operating experience across regions and time zones.

Culture & Benefits

• Individual contributor role reporting to the VP, Partner Strategy and Operations.
• Work within a global organization with more than 8,500 employees across 30+ countries.
• Equal opportunity employment regardless of legally protected characteristics.