Account Management Coordinator (Healthcare)

TL;DR

Account Management Coordinator (Healthcare): Managing new client onboarding and ongoing service delivery for a personalized health platform with an accent on TPA services and client satisfaction. Focus on researching complex issues, tracking internal performance, and supporting Account Managers during contract renewals.

Location: Remote, United States

Compensation: $20–$25 per hour

Company

Personalized health platform bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place.

What you will do

• Collaborate across business functions to meet client needs and follow through on outstanding items until resolution.
• Monitor internal performance to ensure client expectations are met and maintain accurate client records.
• Research complex issues and escalate to internal experts for comprehensive resolution.
• Host client meetings and assist in organizing open enrollment strategies, health fairs, and education sessions.
• Support Account Managers during the contract renewal process through analysis and strategic input.

Requirements

• 1+ years experience in health insurance, employee benefits, human resources, or healthcare industry.
• Must be based in the United States.
• Experience onboarding new clients and providing account-based service.
• Comfort working with HR Directors and Executives.
• Clear written and verbal communication skills.
• Strong organizational and analytical capabilities.

Culture & Benefits

• Comprehensive medical and dental benefits effective day one.
• Paid Time Off for rest and recharge.
• Mental health support, retirement planning, and financial protection.
• Professional development with clear career progression and learning budgets.
• Mission-driven culture focusing on diversity, equity, and improving people's health.